5.Small TalkDefinition:Short conversations people often have with (1)
they meet.
Benefits:
A good way for people to say hello and express(2)
.
Topics:
Weather,customer service,movies,TV shows, (3)
or latest news;
Private questions about salaries,family life, (4)
and politics should be avoided.
Questions:
It's better to ask open-ended questions;
Show that you're interested in them;people feel (5)
talking with you.