An apology tells someone that we're sorry for the hurt we caused—even if we didn't do it on purpose.
Why apologize？
Apologies are one of the tools we use to build good friendships and relationships.When you say "I'm sorry"（and really mean it），it's because you probably feel bad that something you did or said hurt another person.（1）
A
A
You're also saying that you respect the other person and you care about his or her feelings.After apologizing，you might feel a little better.（2）
B
B
When you apologize in a caring way，you can feel good because you are trying to make things right again.
Does apologizing fix everything？
（3）
D
D
Other times，it might take a while for someone to get past feeling upset.You may need to give the other person some time.Even after you say you're sorry，you might still feel bad about what you said or did.（4）
F
F
You are making up your mind to do better.
What if you've been hurt？
When someone apologizes to you，you may welcome it.But if a person keeps hurting you and apologizing without making an effort to change，you may not want to make friends with him.（5）
G
G
It's polite to accept an apology，but anything more is up to you!
A.Saying you're sorry is more than just words.
B.The other person will probably feel better，too.
C.It's always easy to get along with other people.
D.Sometimes a heartfelt "I'm sorry" fixes everything right away.
E.Everyone needs to apologize when they do something wrong.
F.But you can feel good about apologizing or fixing the mistake.
G.Just because someone apologizes，it doesn't mean you have to be friends.
